Frequently Asked Questions
Everything you need to know about our clean beauty standards and delivery.
Are Element Brooklyn products cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% cruelty-free and never tested on animals at any stage of production.
What is your shipping policy?
We offer standard shipping across the United States. Orders are typically processed within 1-2 business days, with delivery expected between 3-5 business days depending on your location.
Do you use synthetic fragrances?
No, we prioritize skin health by using only natural essential oils and plant extracts for scent. Our formulas are free from synthetic fragrances, parabens, and sulfates.
What is your return policy?
We want you to love your glow. If you are not satisfied with your purchase, you can return lightly used products within 30 days of delivery for a full refund.
Are the glass bottles recyclable?
Sustainability is at our core. Our glass packaging is fully recyclable. We encourage you to rinse out the bottles and remove the pumps before placing them in your recycling bin.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.