Returns & Exchanges

At Element Brooklyn, we want you to love your skincare routine as much as we do. If you are not completely satisfied with your purchase, we offer a 30-day return window for all products in their original condition.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to begin the process.

• 2.
  Pack Your Items

  Carefully place the items in their original packaging to ensure they are protected during transit back to our studio.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop the package off at any authorized carrier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our team inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.